Privacy Policy

Privacy Policy

Discover our privacy policy and find out how important it is for Lwazi to process your personal data.

IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT

Lwazi is the entity responsible for processing its customers' personal data, whether by automated means or not, from collection, organization, conservation, use to deletion.

INFORMATION AND CONSENT

The General Data Protection Regulation (Regulation (EU) 679/2016 of the European Parliament and of the Council of 27 April 2016, hereinafter referred to as “GDPR”) presents all the fundamental freedom rights and principles recognized in the Charter of Fundamental Rights of the European Union, namely respect for private and family life, home and communications, the protection of personal data, freedom of thought, conscience and religion, freedom of expression and information and cultural, religious and linguistics.

It is aimed at all private and public organizations located in EU member states or organizations subcontracted for this purpose located in the EU, which process personal data of natural data subjects residing in the territory of the European Union, regardless of their nationality or location. of residence.

In legal terms, “personal data” is considered to be any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, meaning that protection does not cover data relating to legal persons.

By accepting this Personal Data Protection and Privacy Policy, the data subject provides his or her informed, express, free and unequivocal consent for the personal data provided to be included in a file under the responsibility of Lwazi, which is processed in accordance with the GDPR. complies with appropriate technical and organizational security measures. The data contained in this base file is solely the data provided by the holder at the time of contact, and is collected and processed automatically by Lwazi.

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NEED AND PURPOSES OF PROCESSING PERSONAL DATA

Your personal data is processed because it is necessary for the negotiation, conclusion and/or execution of a contract, to comply with legal obligations imposed by Lwazi, to pursue the company's legitimate interests or because it has been subject to consent.

The personal data we process will only be used for the following purposes:

  1. a) Negotiation and processing of purchase and sale of products and provision of services, including compliance with tax obligations;
  2. b) Communication with customers and clarification of doubts;
  3. c) Processing of information requests;
  4. d) Complaints processing;
  5. e) Preventing and combating fraud;
  6. f) Request for comments on purchased products or services;
  7. g) Carrying out satisfaction surveys;
  8. h) Collection of debts resulting from supplies and services, based either on the execution of contracts or on your legitimate interest in asserting your right to such collection.

TRANSFER OF PERSONAL DATA

Lwazi may communicate personal data to third parties hired by it to fulfill the purposes described above.

SECURITY MEASURES

Lwazi declares that it has implemented and will continue to implement the security measures of a technical and organizational nature necessary to guarantee the security of personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access, taking into account takes into account the current state of technology, the nature of the data stored and the risks to which it is exposed. Personal data is processed with the legally required level of protection to guarantee its security and prevent its alteration, loss, unauthorized processing or access, taking into account the state of technology.

Lwazi, whenever it accesses any personal data, undertakes to:

  1. a) Store them using legally required security measures, of a technical and organizational nature, that guarantee their security, thus preventing alteration, loss, processing or unauthorized access, in accordance with the state of technology at any given time , the nature of the data and the possible risks to which they are exposed;
  2. b) Use the data exclusively for previously defined purposes;
  3. c) Make sure that the data is processed only by workers whose intervention is necessary to provide the service, who are obliged to maintain secrecy and confidentiality.

DATA RETENTION PERIOD

The data retention period varies according to the purpose for which the data was collected, and is always kept only for the minimum period necessary.

If you have signed a product purchase contract with us, your data will be stored for the duration of the contract plus the limitation periods and expiry of associated rights.

The personal data collected by Lwazi through the contact form is intended for processing requests for information, contact and communication, and will be kept for as long as necessary for this purpose.

WE INFORM YOU THAT YOU HAVE

  1. a) The right of access to personal data concerning him/her – the holder has the right to obtain from the person responsible for the processing confirmation that the personal data concerning him/her are or are not being processed and, if this is the case, the right to access your personal data and information provided for in the General Data Protection Regulation;
  2. b) The right to rectification of their data – the holder has the right to obtain, without undue delay, from the controller the rectification of inaccurate personal data concerning him or her;
  3. c) The right to erasure of their data – the holder has the right to obtain from the controller the erasure of their personal data, without undue delay, and the controller has the obligation to erase personal data, without undue delay, when applicable , in particular, one of the following reasons:
  4. Personal data are no longer necessary for the purpose for which they were collected or processed;
  5. The holder withdraws the consent on which the data processing is based (when it is based on consent) and if there is no other legal basis for said processing;
  6. The holder opposes the processing and there are no prevailing legitimate interests that justify the processing;
  7. d) The right to limitation of processing with regard to the data subject – the data subject has the right to obtain from the controller the limitation of processing, if one of the following situations applies:
  8. To contest the accuracy of personal data, for a period that allows the controller to verify its accuracy;
  9. The processing is unlawful and the data subject opposes the erasure of personal data and requests, in return, the limitation of its use;
  10. The controller no longer needs personal data for processing purposes, but such data is required by the holder for the purposes of declaring, exercising or defending a right in legal proceedings;
  11. If you have objected to the processing, until it is verified that the legitimate reasons of the controller prevail over those of the data subject;
  12. e) The right to object to processing – when processing is carried out for the purposes of the legitimate interests pursued, the data subject has the right to object at any time, for reasons related to their particular situation, to the processing of personal data that concern you.

The controller ceases processing personal data, unless it presents compelling and legitimate reasons for such processing that prevail over the interests, rights and freedoms of the data subject, or for the purposes of declaring, exercising or defending a right in a judicial process.

  1. f) The right to data portability – the data subject has, under the terms and conditions defined by law, the right to receive personal data that concerns him or her and that he or she has provided to a data controller, in a structured format, in a current and machine-readable use, and the right to transmit this data to another controller without the controller to whom the personal data was provided being able to prevent it, if:
  2. The processing is based on consent or a contract;
  3. The processing is carried out by automated means;
  4. g) The right to withdraw consent at any time – if data processing is based on consent, the data subject has the right to withdraw consent at any time, without compromising the lawfulness of processing carried out based on prior consent given away.
  5. h) The right to submit a complaint to a supervisory authority – the data subject has the right, at any time, to submit a complaint to the supervisory and control authority: National Data Protection Commission (CNPD) – Rua de São Bento , no. 148, 3.º, 1200-821 Lisbon; Telephone – +351 213 928 400 (call cost to the national landline network); fax – +351 213 976 832 (call cost to the national landline network); email – geral@cnpd.pt

If you wish to exercise any of the rights mentioned from a) to g), you must contact us in writing, via email suportcliente@lwazi.pt or via telephone +351 910664049 (weekdays from 9am – 6pm).