Quality policy

To Lwazi
Lwazi, through excellent service, is committed to continuous improvement, always providing the best customer service.

Since appearing on the Portuguese market in 2021, Lwazi has continually invested in the development of new and differentiating value propositions that promote greater proximity and reinforce trust between the brand and its customers.

The certification of our services and activities is proof of this effort, which is based on a policy of continuous improvement.

Produced 100% in Portugal, Lwazi sets trends in the fashion market, offering a variety of innovative and excellent products and services, always at competitive prices. In this way, Lwazi intends to meet the needs and expectations of users, taking into account environmental aspects, efficient use of resources and applicable legal requirements.

It is precisely within the scope of this total orientation towards customer relations that we make a serious commitment to our users, employees and partners.

In this sense, we have several objectives:

• Present and introduce national products and brands in the Portuguese market;
• Comply with and satisfy the requirements of our users, through the best technological and ecological solutions;
• Value the importance of environmental sustainability, through responsible production that contributes to the preservation of the environment and good recycling practices;
• Stimulate and strengthen relationships with our partners, with a view to establishing relationships of trust, recognizing and promoting innovative products with our partners;
• Ensure a professional organization, which allows the quality of the service provided to be improved, ensuring greater satisfaction in the performance of their regulated professional activity.